Lifestyle

What is the Marriott 15-5 rule?

Marriott’s 15-5 Rule is a customer service guideline used by Marriott International to enhance guest interactions. When a staff member is within 15 feet of a guest, they should acknowledge…

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What is the rule of hospitality?

What is the rule of hospitality? The rule of hospitality, often called the golden rule of hospitality, emphasizes treating guests with warmth and generosity. This principle is rooted in various…

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