Author Posts: hajj

Why do people prefer hotels? People often choose hotels for their convenience, amenities, and reliability. Hotels provide a consistent level of service, comfort, and security, which makes them a popular…

The Ritz-Carlton employee rule, famously known as the "20/20 rule," empowers employees to spend up to $2,000 per guest to resolve issues and ensure exceptional service. This commitment to customer…

What is the Ritz Rule? The Ritz Rule refers to the principle that emphasizes exceptional customer service and luxurious experiences, as practiced by Ritz-Carlton hotels. This rule focuses on treating…

The Ritz-Carlton is renowned for its exceptional service and luxurious experiences, rooted in its core principles. These principles guide every aspect of the brand’s operations, ensuring that guests receive unparalleled…

The Ritz-Carlton 10/5 Rule is a customer service standard that enhances guest experience by establishing guidelines for staff interactions. When a guest is within 10 feet, employees should make eye…

What is the 10/5 Rule in Hotels? The 10/5 rule in hotels is a hospitality guideline designed to enhance guest experience and satisfaction through attentive service. When a guest is…