Lifestyle

What is the hotel concept? At its core, a hotel concept refers to the unique identity or theme that defines a hotel’s design, services, and guest experience. It encompasses everything…

What are the 7 Principles of Hospitality? The 7 principles of hospitality serve as essential guidelines for delivering exceptional guest experiences, ensuring satisfaction and fostering loyalty. These principles include being…

Hotels employ a variety of strategies to attract customers, focusing on enhancing guest experiences and leveraging digital marketing. The main way hotels attempt to attract customers is through personalized services,…

People choose hotels for a variety of reasons, ranging from location and amenities to price and convenience. Understanding these factors can help travelers make informed decisions and enhance their travel…

Is The Ritz-Carlton 2000 Rule Real? The Ritz-Carlton 2000 rule is indeed real and reflects the brand’s commitment to exceptional customer service. This rule empowers employees to spend up to…

The $2000 rule at The Ritz-Carlton is a customer service policy that allows employees to spend up to $2,000 per guest per incident to resolve issues or enhance the guest…