Travel

The Ritz-Carlton is renowned for its exceptional service and luxurious experiences, rooted in its core principles. These principles guide every aspect of the brand’s operations, ensuring that guests receive unparalleled…

The Ritz-Carlton 10/5 Rule is a customer service standard that enhances guest experience by establishing guidelines for staff interactions. When a guest is within 10 feet, employees should make eye…

What is the 10/5 Rule in Hotels? The 10/5 rule in hotels is a hospitality guideline designed to enhance guest experience and satisfaction through attentive service. When a guest is…